Privacy Policy

Privacy Policy

Last updated: 14 April 2026

At Find Cheap Radiators, we are committed to protecting your privacy and handling your personal data fairly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, including when you:

  • visit our website;
  • browse products;
  • create an account;
  • place an order;
  • check out as a guest;
  • request a return, refund, or exchange;
  • contact us;
  • leave a review or comment; or
  • sign up for marketing communications.

Please read this Privacy Policy carefully.

1. Who We Are

Find Cheap Radiators is a trading name of FINDCHEAPEVERYTHING LTD, registered in England and Wales under company number 16467887.

FINDCHEAPEVERYTHING LTD is owned by The Co Universe LTD (company number 16368736). For the purposes of UK data protection law, FINDCHEAPEVERYTHING LTD is the data controller of the personal data described in this Privacy Policy.

Registered office:
1st Floor, 36-40 West Parade, Halifax, England, HX1 2TE

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

Email: mail@findcheapradiators.com
Address: Find Cheap Radiators, 1st Floor, 36-40 West Parade, Halifax, England, HX1 2TE
Phone: +44 7356 288 574

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO). We would, however, appreciate the opportunity to address your concerns first.

2. The Personal Data We Collect

Depending on how you use our website, we may collect the following types of personal data.

Identity and Contact Data

This may include:

  • first name and last name;
  • billing address;
  • delivery address;
  • email address; and
  • telephone number.

Account Data

If you create an account on our WooCommerce store, we may collect and store:

  • account login details;
  • saved addresses;
  • order history; and
  • account preferences.

Order and Transaction Data

This may include:

  • products purchased;
  • order numbers;
  • payment status;
  • delivery details;
  • returns, refunds, and exchange records; and
  • customer service records linked to your order.

Payment Data

We do not usually store your full payment card details ourselves. Payments are typically handled by third-party payment providers. We may receive limited information such as payment confirmation, payment method type, partial card reference, billing status, or transaction identifiers needed to process orders, refunds, and fraud checks.

Technical and Usage Data

When you use our website, we may automatically collect:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • pages visited;
  • products viewed;
  • time spent on pages;
  • referral source;
  • cookie identifiers; and
  • website logs and diagnostic information.

Customer Service Data

If you contact us, we may collect:

  • your messages and correspondence;
  • return and refund details;
  • photos you send us of damaged, faulty, or incorrect items; and
  • complaint information.

Marketing and Communications Data

This may include:

  • your email marketing preferences;
  • whether you have subscribed or unsubscribed; and
  • records of marketing interactions such as opens or clicks, where used.

3. How We Collect Your Personal Data

We collect personal data in the following ways.

Data You Give Us Directly

You may provide personal data when you:

  • place an order;
  • create an account;
  • fill in checkout fields;
  • submit a contact form;
  • email us;
  • request a return, refund, or exchange;
  • leave a review or comment; or
  • subscribe to emails or promotions.

Data Collected Automatically

Like most ecommerce websites, our website may use cookies, server logs, WooCommerce functionality, and similar technologies to collect technical and usage data automatically.

While you visit our site, we may track:

  • products you have viewed, so we can, for example, show you products you have recently viewed;
  • location, IP address, and browser type, for purposes such as estimating taxes and shipping; and
  • shipping address details you enter, so we can estimate shipping before you place an order and fulfil your order after purchase.

Data We Receive From Third Parties

We may receive personal data from third parties such as:

  • payment confirmation and transaction-related data from payment providers such as PayPal and Stripe;
  • delivery status and shipment updates from courier and delivery partners;
  • fraud indicators and verification results from fraud-prevention providers;
  • review invitations and review content from review platforms we use; and
  • analytics, advertising, hosting, and ecommerce service providers.

4. How We Use Your Personal Data

We only use your personal data where we have a lawful basis to do so.

Under UK data protection law, the lawful bases we may rely on include:

  • contract — where we need your data to process orders and provide services;
  • legal obligation — where we need to comply with legal or regulatory duties;
  • legitimate interests — where it is necessary for our business interests and does not override your rights; and
  • consent — where you have given us permission, such as for certain marketing or non-essential cookies.

We may use your personal data for the following purposes and lawful bases:

To process and fulfil your order

This includes taking payment, arranging delivery, sending order updates, and providing related customer service.
Lawful basis: Contract

To manage payments, refunds, returns, and exchanges

This includes confirming payments, handling refunds, processing returns, and investigating faulty, damaged, or incorrect items.
Lawful basis: Contract; Legal obligation; Legitimate interests

To manage your customer account

This includes allowing you to log in, view orders, save addresses, and manage account details.
Lawful basis: Contract; Legitimate interests

To communicate with you about your order or service issues

This includes order confirmations, delivery updates, returns communications, and customer support.
Lawful basis: Contract; Legitimate interests

To prevent fraud, protect our website, and secure our business

This includes fraud screening, abuse prevention, account protection, and maintaining the security of our systems.
Lawful basis: Legitimate interests; Legal obligation where applicable

To improve our website, products, and services

This includes analysing website use, understanding customer behaviour, improving functionality, and resolving technical issues.
Lawful basis: Legitimate interests; Consent where required for non-essential cookies or similar technologies

To comply with legal and regulatory obligations

This includes accounting, tax, legal compliance, and responding to lawful requests from regulators, courts, or authorities.
Lawful basis: Legal obligation

To send marketing communications

This includes sending promotional emails and offers where permitted by law.
Lawful basis: Consent where required, and legitimate interests where permitted by law

Our legitimate interests may include running and improving our business, protecting our website and customers from fraud, providing effective customer service, maintaining accurate records, and presenting our website in a secure and efficient way.

If you do not provide the personal data we need to process your order, deliver goods, or handle returns, we may be unable to provide those services.

5. WooCommerce Accounts and Checkout Information

Our website uses WooCommerce to operate our online store.

When you place an order, WooCommerce may store information such as your name, billing address, shipping address, email address, phone number, order details, and account information if you create an account.

If guest checkout is enabled, you may be able to place an order without creating an account. If account creation is enabled, your account may allow you to view previous orders and save address details for future purchases.

Customers with a store account may also be able to access a My Account area where they can view previous orders and manage account information, depending on how the site is configured.

6. Payments

Payments made on our website are processed by third-party payment providers, including PayPal and Stripe.

To process your payment, relevant information may be shared with the payment provider, such as:

  • your name;
  • billing address;
  • order total;
  • transaction details; and
  • limited payment-related identifiers.

The exact information shared depends on the payment method used. Customer data needed to process or support a payment may be passed to the relevant payment provider.

Please also review the privacy notices of PayPal and Stripe for more information about how they process personal data.

7. Delivery, Returns, Refunds, and Exchanges

We use your personal data to:

  • deliver your order;
  • provide order updates;
  • deal with delivery issues;
  • process returns, refunds, and exchanges; and
  • investigate faulty, damaged, or incorrect items.

This may include sharing relevant information with delivery companies, warehouses, logistics providers, manufacturers, or service partners where needed to fulfil the order or resolve a problem.

If you send us photographs or additional evidence for a damaged or faulty item, we may use that information to assess the issue and process the appropriate resolution.

8. Who on Our Team Has Access

Members of our team may have access to the information you provide to us in order to run the store, fulfil orders, process refunds, and provide customer support.

For example, Administrators and Shop Managers may be able to access:

  • order information, such as what was purchased, when it was purchased, and where it should be sent; and
  • customer information, such as your name, email address, and billing and shipping information.

Our team members only access this information where necessary to fulfil orders, process refunds, and support you.

9. Reviews, Comments, and User-Generated Content

If you leave a product review, submit feedback, or post a comment where commenting is enabled, we may display the information you choose to submit on our website.

Please do not include sensitive or unnecessary personal information in reviews, comments, or public submissions.

Comments

If comments are enabled on our site, when visitors leave comments we may collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address, also called a hash, may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture may be visible to the public in the context of your comment.

If reviews or comments are handled by a third-party reviews or anti-spam service, that provider may also process your data in line with its own privacy policy.

10. Marketing Communications

We may send you marketing emails about our products, offers, and updates where permitted by law.

You can unsubscribe from marketing emails at any time by:

If you opt out of marketing, we may still send you non-marketing messages relating to your orders, account, returns, refunds, or legal notices.

You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support important site functions and improve your experience.

These may include:

  • strictly necessary cookies for basket, checkout, login, and security;
  • analytics cookies to understand how visitors use our website;
  • functionality cookies to remember preferences; and
  • advertising or targeting cookies where enabled.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie banner or browser settings.

WordPress Comment and Login Cookies

If comments are enabled on our site and you leave a comment, you may opt in to saving your name, email address, and website in cookies. These cookies are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies may last for one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we may also set cookies to save your login information and screen display choices. Login cookies may last for two days, and screen-options cookies may last for one year. If you select Remember Me, your login may persist for two weeks. If you log out of your account, the login cookies are removed.

12. Google Fonts

Where our website uses Google Fonts loaded from Google’s servers, your browser may connect directly to Google to download the required font files so text can be displayed correctly.

Requests to the Google Fonts Web API may include the user’s IP address, the requested URL on Google’s server, and HTTP headers such as user agent and referrer. Google states that the Google Fonts Web API does not set or log cookies and that it does not use this information to create profiles of end users or for targeted advertising.

We use Google Fonts, where enabled, in our legitimate interests to present our website in a consistent and visually effective way. If your browser does not support web fonts, a standard font may be used by your device instead.

13. YouTube

Some pages on our website may embed videos from YouTube, a Google service.

If you visit a page containing an embedded YouTube video, your browser may establish a connection to YouTube or Google servers. Depending on the embed configuration and whether you interact with the video, YouTube or Google may receive information about your device and your visit to the page. If you are logged into your Google or YouTube account, this information may be associated with your account.

Where available, we may use YouTube’s privacy-enhanced mode for embedded videos. YouTube says this mode prevents views of embedded YouTube content from influencing the viewer’s YouTube browsing experience, and ads shown in that mode are non-personalised. If you click through to YouTube or otherwise interact with the service, Google or YouTube may process data in accordance with their own policies.

We use YouTube content, where embedded, in our legitimate interests to present helpful product or informational content in an engaging format.

14. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary, including:

  • payment providers;
  • delivery and courier companies;
  • manufacturers, where needed for fulfilment, technical support, warranty support, or issue resolution;
  • warehouse and fulfilment providers;
  • fraud prevention providers;
  • ecommerce, hosting, and IT service providers;
  • customer service software providers;
  • email marketing providers;
  • analytics and advertising providers;
  • professional advisers; and
  • regulators, law enforcement, courts, or tax authorities where required by law.

We require third parties to process personal data only where necessary and in accordance with applicable law and appropriate contractual or service arrangements.

15. International Transfers

Some of our service providers may store or process personal data outside the UK.

Where this happens, we will take appropriate steps to ensure your personal data remains protected, such as relying on adequacy regulations or approved contractual safeguards where required.

You may contact us if you would like more information about the safeguards we use for relevant international transfers.

16. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, tax, accounting, fraud prevention, and customer service purposes.

Typical retention periods may include:

  • order, invoice, tax, and accounting records: up to 6 years where required;
  • returns, refunds, and complaint records: up to 6 years from resolution;
  • customer account information: until the account is deleted or after a period of inactivity, plus a reasonable backup period;
  • marketing records: until you unsubscribe or object, and for a limited period after that to keep a suppression record;
  • technical logs: for as long as reasonably necessary for security and diagnostics; and
  • comment-related or cookie-related data: in line with WordPress settings, cookie duration, moderation needs, and our legitimate operational requirements.

17. Your Rights

You may have the right to:

  • request access to your personal data;
  • request correction of inaccurate data;
  • request erasure of your personal data in certain circumstances;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • object to direct marketing at any time;
  • request transfer of your data where applicable; and
  • withdraw consent where we rely on consent.

To make a request, please contact us at mail@findcheapradiators.com.

We may need to verify your identity before responding to certain requests.

You also have the right to complain to the ICO if you believe your data has been handled unlawfully or unfairly.

18. Automated Decision-Making and Profiling

We do not carry out solely automated decision-making or profiling that produces legal or similarly significant effects on individuals.

19. Data Security

We take appropriate technical and organisational measures to protect your personal data, such as:

  • secure website connections;
  • access controls;
  • password protection;
  • software updates;
  • monitoring and fraud prevention; and
  • limiting access to personal data.

However, no online system can ever be completely secure.

20. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and you should read their own privacy policies.

21. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal data from children.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our systems, our providers, or how we handle personal data.

The latest version will always be posted on this page with the updated date shown at the top.

23. Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

Find Cheap Radiators
Email: mail@findcheapradiators.com
Address: 1st Floor, 36-40 West Parade, Halifax, England, HX1 2TE
Phone: +44 7356 288 574

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